This page sets out the legal framework that governs how 88kg operates your account, handles your data, and manages access for eligible regions. Whether you are reviewing your rights, checking what falls inside our policy scope, or raising a question through support, the details here are the reference point — and your access depends on the laws applicable in your location.
Jurisdiction-dependent access
Account rights explained
Policy contact via support
Applies to all registered accounts
LEGAL POLICY POSTURE
How 88kg Approaches Its Legal Obligations
88kg operates under a framework where your rights, our obligations, and the conditions of account access are defined by the jurisdiction in which you are located. Availability of the platform — including games, account features, and wallet transactions — depends on whether access is permitted under the laws of your eligible region. We do not extend our services to locations where they are prohibited, and we rely on you to confirm that your use is lawful where you are. When you complete a transaction using Rocket, Upay, or Bank Transfer, the terms governing that transaction form part of the broader legal relationship between you and 88kg. Payment processing is handled through the respective payment rails, each subject to their own provider terms alongside ours. We update this policy when our obligations change, and the version published on this page is always the current one. If a section of this policy conflicts with a prior version you may have read, the current published version applies. For any formal notice or policy question, our support channel is the correct route — not social media or third-party platforms.
Rocket
Upay
Bank Transfer
Account wallet
Eligible regions only
WHAT THIS POLICY COVERS
Inside and Outside Our Policy Scope
Not every aspect of your experience falls under the same policy rules. This section clarifies which areas are directly governed by 88kg's legal framework and which involve separate terms — so you know exactly where to look when a question comes up.
Account Access
Logging in, verifying your identity, and managing your account details fall directly under 88kg's policy. Access is conditional on your region's legal eligibility. Steps shown inside your account during verification are the authoritative instructions.
Transactions
Deposits and withdrawals processed via Rocket, Upay, or Bank Transfer are subject to both 88kg's terms and the respective payment provider's own rules. Your transaction history is visible in the account wallet section, which is the primary record.
Site Content
Game catalogues, lobby pages, promotional notices, and policy documents published on 88kg are covered by our content terms. We own or licence this content; copying or redistributing it without our written agreement is not permitted.
Third-Party Services
Game studios — Habanero, Spadegaming, JDB, PlayStar, and Joker — supply game content under their own agreements. Their titles are available in our lobby, but the studios' own terms govern the game software itself, separate from your 88kg account terms.
YOUR PRACTICAL ACCOUNT RIGHTS
Actions You Can Take Under This Policy
Your rights are practical, not just written. You can review your transaction records at any time directly inside the account wallet section — every Rocket, Upay, and Bank Transfer movement is logged there, and the record shown is the one we hold. If you notice an error in your account details — name, contact information, or wallet reference — you can request a correction through support. We aim to handle correction requests based on the verification steps shown in your account; we cannot update details without confirming identity through the process described there. If you have a question about how we hold your data, you can raise it formally through our support channel, and we will respond with the relevant policy section or direct you to the data-handling notice. Requests to close an account are handled through the same support route. We do not action closure requests made outside the published support channel.
Review Your Records
Open the account wallet area to see a full log of your transactions. Every deposit and withdrawal via Rocket, Upay, or Bank Transfer appears there in chronological order.
Correct Account Details
Submit a correction request through the support channel. Identity verification — following the steps shown in your account — is required before any account detail is changed.
Raise a Policy Question
Use the support route to ask a specific question about this policy. Quote the section you are asking about so the team can respond with the relevant detail directly.
Request Account Closure
Account closure requests must come through the published support channel. Requests sent via other routes cannot be actioned until they reach the correct channel and identity is confirmed.
POLICY CONTACT PATHS
How to Reach Us on Legal Matters
Policy questions, correction requests, and formal notices all go through the support routes below. We do not accept policy correspondence through social channels or third-party platforms. Use the route that works for your device and situation.
Live Support Chat
Open the chat option from any page on 88kg. State that your query relates to a policy or legal matter so the team can route it correctly. This is the fastest route for account-specific questions.
Account Help Centre
The help section inside your signed-in account contains published policy articles and step-by-step guides for common requests like detail corrections and wallet queries. Check here first before raising a new ticket.
Formal Written Request
For formal data or policy requests, use the written submission form available in the account support area. Provide your registered account reference and the specific policy section your request relates to.
HOW WE HANDLE POLICY AREAS
Data, Cookies, Security and Policy Requests
Your account security and data handling sit at the centre of how we operate. This section covers the four areas we are most frequently asked about — so you have a clear picture of what we do and where to go if something needs to change.
Data Handling and Retention
We hold account data for as long as your account is active and for the period required by the jurisdiction governing your account. Data held beyond that period is subject to the retention schedule described in the full privacy notice, accessible from your account settings.
Cookies and Browsing Data
88kg uses cookies to keep your session active, remember your lobby position and support secure login across handset switches. Cookie preferences can be adjusted via the notice shown on first visit or through your browser settings at any time.
Account Security Steps
Security on your account depends on the verification steps we ask you to complete when logging in or making a change. Follow the on-screen instructions in your account; do not share your login credentials with anyone, including support staff.
Requesting Policy Changes
If you believe a policy area should be reviewed based on your account situation, submit the request through the formal written channel in the support area. Include your account reference and the specific clause you are referencing.
POLICY QUESTIONS ANSWERED
Legal and Policy: What You Have Asked
These are the questions we receive most often about our legal framework, your account rights, and how to act on them. If your question is not covered here, the support channel is the right next step.
Does my location affect whether I can use 88kg?
Yes. Access to 88kg depends on whether online gaming is permitted under the laws applicable in your location. We do not extend the platform to regions where access is prohibited. You are responsible for confirming that your use is lawful where you are.
Where can I see the terms that apply to my Rocket or Upay transactions?
88kg's account terms cover the transaction relationship from our side. Rocket and Upay each maintain their own provider terms that apply to the payment rail itself. Your wallet history inside the account shows the record we hold for every transaction.
How do I correct wrong details on my account?
Submit a correction request through the live support chat or the formal written channel. Identity verification following the steps shown in your account is required before any detail is updated. We cannot action requests that skip the verification process.
Can I ask for the data 88kg holds on me?
Yes. Use the formal written request form in the account support area. Include your account reference and state clearly that you are requesting a data summary. We will respond based on the obligations that apply to your account's jurisdiction.
What happens to my data if I close my account?
Data is retained for the period required by the jurisdiction governing your account, even after closure. The specific retention schedule is set out in the privacy notice accessible from your account settings. Closure requests must be submitted through the published support channel.
Which studios' game content falls under 88kg's policy and which have separate terms?
Your 88kg account terms govern your account relationship with us. Game content from Habanero, Spadegaming, JDB, PlayStar, and Joker is available in our lobby, but the software for each title is governed by the respective studio's own terms alongside ours.
App / Slots