88kg Privacy Policy: How We Handle Your Information
At 88kg, the information you share with us — from your account details to your payment activity through Rocket, Upay or Bank Transfer — is handled with clear purpose and limited scope. This policy sets out exactly what we collect, why we collect it, and what choices you have over your own records.
Account data is yours to review
Payment details handled with care
Access depends on local law and eligible regions
Contact support to raise any data question
POLICY SCOPE NOTICE
What This Policy Covers at 88kg
This privacy policy applies to all personal information collected when you use 88kg — including when you open an account, deposit through Rocket or Upay, complete a Bank Transfer, browse the game lobby, or contact support. We collect information you give us directly: your name, contact details, and the payment method you choose when transacting. We also collect activity data automatically — page views, session length, device type and browser behaviour — to keep the site working correctly across handset switches and varying network conditions in Bangladesh. We do not sell your personal information to third parties. Payment data related to Rocket, Upay and Bank Transfer transactions is processed through the relevant payment channel; we retain only the reference records needed to maintain your account wallet history. Cookies and similar tools are used to maintain your session and remember your lobby position between visits. You can manage cookie preferences through your browser settings. Where local law or eligible region rules affect what data processing is permissible for you, those local requirements take precedence over any general statement in this policy. If you have questions about how a specific data point is used, our support team is the right place to start.
Rocket payment records
Upay transaction references
Bank Transfer wallet history
Account session data
Browser and device signals
INSIDE VERSUS OUTSIDE
Where This Policy Applies and Where It Does Not
Not every service connected to your 88kg experience falls under this policy. Understanding the boundaries helps you know where to direct questions about your data. The four areas below draw that line clearly — what we govern directly, and what sits with a separate party.
Account Access
When you log in, update account details or review your wallet balance, all data exchanged through the 88kg account system falls fully within this policy. We own and control that data environment and apply these rules to every record it holds.
Payment Transactions
Deposits and withdrawals processed via Rocket, Upay or Bank Transfer pass through those payment providers' own systems. We receive reference data to record your wallet activity, but the payment provider's privacy terms govern what happens on their side of the transaction.
Site Content and Lobby
Your in-lobby activity — which game categories you browse, how long a session runs, which studio's titles you open — is logged by 88kg for site performance and session continuity. This data stays within the scope of this policy.
Third-Party Services
Links to external sites, third-party tools embedded for analytics, or any service operating under its own brand and domain are not covered here. Once you leave the 88kg environment, the external site's privacy terms apply and we have no control over how that party handles your data.
YOUR CHOICES HERE
Practical Steps You Can Take Over Your Own Data
You are not a passive holder of data on this platform. There are concrete actions available to you at any point. If you want to see what information is held against your account, you can request a summary through our support channel — this covers account registration details, wallet transaction references and session records tied to your login. If any detail is wrong — a name spelling, a contact address, a payment method reference — you can ask us to correct it by reaching support directly with the specific field and the correct value. You can also ask what your data is being used for, and we will describe the purpose in plain terms. If you believe data is being held beyond what is necessary, you can raise that as a formal question. Availability of specific data rights may depend on your local law and eligible region, so we will let you know if a request falls outside what is currently applicable for your account.
Review Your Records
Contact support to request a summary of the personal data held on your account, including registration fields and wallet reference history.
Correct Account Details
If any stored detail is inaccurate, tell support the specific field and the correct value. We will update it and confirm the change.
Ask About Data Use
You can ask us to explain exactly why a piece of data is being retained. We will answer in plain terms without technical deflection.
Raise a Formal Query
If you believe data is held unnecessarily or incorrectly, submit a formal query through support. Local law and eligible region rules determine what remedies apply.
REACH US DIRECTLY
How to Contact Us About This Policy
For any privacy question — whether it is about reviewing your account data, correcting a stored detail, or understanding how a payment reference is held — our support team is the right starting point. Use only the contact routes published on the 88kg site; we do not operate channels not listed there.
Live Chat
Open the live chat widget from any page on the site. Describe your privacy question clearly and a support agent will respond directly through that thread.
Email Support
Send your data or policy question to the email address listed on the 88kg contact page. Include your account reference so the team can locate your records without asking for sensitive details.
Account Help Centre
The Help Centre on the site carries published answers to common account and policy questions. Check there first — if your question is not covered, escalate through live chat or email.
DATA HANDLING DETAIL
How 88kg Manages Data, Cookies and Account Security
Knowing the mechanics behind how your information is kept gives you a clearer picture of what this policy means in practice. These four areas cover the key operational points — retention, cookies, account security and how to request changes.
Data Retention
Account and transaction records are held for as long as your account remains active and for a reasonable period after closure, in line with applicable local rules. Payment references for Rocket, Upay and Bank Transfer are retained as wallet history records only.
Cookies and Session Tracking
We use cookies to keep your lobby session active, remember your account state across page loads and understand broad usage patterns. You can clear or block cookies through your browser; doing so may affect how the site functions on your device.
Account Security Practices
Access to your account data is restricted to the login credentials you set. We do not share login access with third parties. If you suspect unauthorised access to your account, contact support immediately using the live chat or email routes published on the site.
Requesting Policy Changes
If you want to update your contact preferences, correct stored data or ask about deletion, reach support with your account reference and a clear description of the change. Your local law and eligible region determine which requests we can action.
POLICY QUESTIONS ANSWERED
Frequently Asked Questions About This Privacy Policy
These are the questions we hear most often about how 88kg handles your data. If something is not covered here, the support team can answer it directly.
What personal information does 88kg collect when I open an account?
When you register, we collect the details you enter in the account form — name, contact information and your chosen login credentials. After that, we log account activity, wallet transactions and session data as you use the platform. We do not collect more than what is needed to keep your account running.
Are my Rocket, Upay and Bank Transfer payment details stored by 88kg?
We retain wallet reference records that confirm a transaction took place — enough to show your deposit and withdrawal history in your account area. The full payment credential data is processed by the payment provider's own system, not stored in full on our side.
Can I see all the data held on my 88kg account?
Yes. Contact our support team through live chat or email and request a data summary. Include your account reference. We will confirm what records are held. The scope of what we can share may depend on your local law and eligible region.
How do I ask 88kg to correct information on my account?
Reach support through live chat or the email address on the contact page. Tell us the specific field that needs changing and provide the correct value. We will update it and let you know once done. We may ask you to verify your identity before making the change.
Does 88kg share my data with third parties?
We do not sell your personal information. Data passes to payment providers like Rocket, Upay and Bank Transfer only as far as needed to process your transaction. Third-party tools used for site analytics receive aggregated or anonymised signals, not your personal account details.
How long does 88kg keep my account data after I close my account?
Records are kept for a reasonable period after account closure in line with applicable local requirements. If you want to know the specific retention period relevant to your account, contact support and we will explain based on your situation and eligible region.
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