These terms set out the rules that apply when you open and use your 88kg account, including how transactions are processed through Rocket, Upay and Bank Transfer, and what we expect from both sides of this relationship. Access to 88kg and its services depends on your local law and eligible regions — please read this page before you proceed.
Applies to all registered accounts
Covers Rocket, Upay and Bank Transfer transactions
Access subject to local law and eligible regions
We / you language throughout
POLICY POSTURE
How These Terms Work on Your Account
When you create an account on 88kg, you enter into an agreement with us on the basis set out here. These terms apply from the moment your account is activated and remain in effect for as long as you hold an account with us. We may update these terms from time to time; when we do, the revised version is posted on this page and takes effect immediately upon publication. It is your responsibility to check this page periodically. Continued use of the account after an update constitutes acceptance of the revised terms. Where a conflict arises between these terms and any specific promotional or game-room rules we have published, the specific rules take precedence for that context only. Payment transactions processed through Rocket, Upay and Bank Transfer are also subject to the individual terms of those payment providers, which operate independently of 88kg. We do not control the processing timelines or fee structures of those external rails. Your wallet balance shown inside the account reflects records held on our system; for any discrepancy, raise a query through the support route listed on this page. Availability of all services depends on your local law and the eligible regions we serve.
Rocket
Upay
Bank Transfer
Account wallet
Eligible regions only
COVERAGE AND LIMITS
What Falls Inside and Outside This Policy
These terms apply specifically to your 88kg account and the services we operate directly. Some areas are covered fully here; others involve third-party services or independent rules that sit outside this document. Knowing the boundary helps you find the right policy when a question comes up.
Account Access
Login credentials, account creation, identity verification steps and account suspension or closure all fall within these terms. We govern how your account is opened, maintained and, where necessary, restricted. Any step shown inside your account area operates under this agreement.
Wallet Transactions
Deposits and withdrawals processed through Rocket, Upay and Bank Transfer are covered here in terms of how we record and display them on your account. The payment providers' own terms govern their side of the transaction; we do not override those external rules.
Site Content and Games
Game content supplied by studios available in our lobby — including titles from Habanero, Spadegaming, JDB, PlayStar and Joker — is governed jointly by these terms and each studio's own end-user rules. We confirm lobby availability; studio-level rules apply to individual titles.
Third-Party Services
Any external link, third-party tool or service you reach from our site operates under its own terms. We take no responsibility for content, policies or data handling on external sites. Clicking away from 88kg means you leave the scope of this document.
YOUR PRACTICAL OPTIONS
Actions Available to You Under These Terms
These terms are not one-directional. You have specific, practical options available to you as an account holder, and we want to make those clear rather than burying them in legal language. Your account area is the starting point for most of them. Transaction records are visible in the history tab of your signed-in account; this is the primary reference for any deposit or withdrawal query involving Rocket, Upay or Bank Transfer. If a record appears incorrect, you can raise a correction request directly through the support channel on this page — we review and respond to each submission on its own facts. You are entitled to request a copy of the account data we hold about you; contact support with your registered account details and we will confirm the process. If you decide to close your account, that option is available through account settings or by contacting support — we do not create barriers to closure. Any question about how these terms apply to a specific situation in your account can be submitted in writing and we will address it specifically.
Review Transaction Records
Your signed-in account history tab holds the complete record of deposits and withdrawals, including those made via Rocket, Upay and Bank Transfer. This is the reference point for any query; check it first before contacting support.
Correct Account Details
If your registered name, contact details or wallet information need to be updated, the process is handled through your account settings page. Where verification is required, follow the instructions shown in the account area at the time of the change.
Raise a Policy Question
For questions about how a specific clause applies to your account, contact our support team in writing. Give us the relevant account detail and the specific term you are asking about; we respond to the substance of the question, not a generic answer.
Request Account Closure
You may close your account at any time. The option is available in account settings, or you can submit a closure request through support. We process closure requests after confirming your identity and settling any open wallet balance.
CONTACT ROUTES
How to Reach Us on Policy Matters
For any question about these terms — whether it concerns your account, a transaction record or how a specific clause applies to your situation — reach us through the channels published on this site. We do not invent operating hours or response guarantees here; the published support page holds the current contact details.
Live Chat
The live chat option is accessible from the support section of this site when you are signed in. It is the fastest route for account-specific queries about terms, wallet records or access issues. Start the chat from your signed-in account area.
Email Support
Written queries about specific clauses, account data requests or formal policy questions can be submitted by email. Use the address listed on the published contact page of this site. Include your registered account reference so we can locate your record.
Account Help Centre
The help centre section of this site covers common terms-related questions with step-by-step account guidance. Check there first for answers about transaction records, wallet verification and account closure before raising a direct support ticket.
POLICY HANDLING
How We Manage This Agreement on Your Behalf
We take the operational side of these terms seriously. Here is how the key areas work in practice — not abstract commitments, but the concrete steps behind each policy area.
Account Data and Records
We retain account transaction records for the period required under our operational policy. Your wallet history — including Rocket, Upay and Bank Transfer entries — is stored in your signed-in account area. You can access and review it at any time while your account is active.
Cookies and Site Behaviour
We use cookies to keep your session active across the lobby, remember your language setting and support the account login flow. No cookie carries payment data. The full cookie policy is accessible from the footer of this site and explains each category in plain terms.
Account Security Steps
Your account login credentials are your responsibility to keep secure. If you suspect unauthorised access, the account settings page has an option to change your password immediately. Contact support right away if you cannot access account settings — we treat security reports as priority queries.
Requesting Changes to Your Record
If you need to update, correct or request deletion of data we hold on your account, submit the request through the email support route with your account reference. We confirm receipt and work through the request in line with the process described in our privacy policy.
TERMS FAQ
Frequently Asked Questions About These Terms
These are the questions we hear most often about how these terms work in practice. Each answer points to the specific account route or policy detail relevant to your situation.
Do these terms apply to my Rocket or Upay transactions?
Yes. Any deposit or withdrawal you process through Rocket or Upay is recorded in your account history under these terms. However, Rocket and Upay each operate under their own provider terms for the payment side of the transaction, which we do not govern. Check your account history for the 88kg record and the provider's own confirmation for the external side.
What happens if I disagree with a clause in these terms?
If a specific clause raises a question or concern for you, contact us in writing via the email support route with your account reference and the clause in question. We will address the substance of your query. Continued use of your account while a query is open does not waive your right to ask about it.
How will I know when these terms are updated?
When we revise these terms, the updated version is published on this page and takes effect immediately. We do not always send individual notifications for every amendment. Checking this page periodically is your responsibility under the agreement — the date at the top of the page reflects when it was last revised.
Can I request a copy of the account data 88kg holds about me?
Yes. Submit a data access request through the email support channel listed on the contact page. Include your registered account details so we can identify your record accurately. We confirm the process steps in our response and handle each request individually rather than with a generic reply.
Does access to 88kg depend on where I am located?
Access and availability depend on your local law and the eligible regions we serve. We do not make legal determinations on your behalf. It is your responsibility to confirm that accessing and using this service is permitted under the laws of your location before proceeding.
How do I close my account if I no longer want to use it?
Account closure is available through your account settings page or by submitting a request via support. We confirm your identity before processing the closure and settle any remaining wallet balance first. There is no penalty for closing your account under these terms — the process follows the steps shown at the time of your request.
App / Slots